Terms & Conditions

To Order: Resellers may place orders via phone, fax, online, or email. 

Our office hours: Monday – Friday 12:00 pm – 6:00 pm E.S.T.
Toll Free: 1-866-968-4412
Tel: 1-212-868-4412
Fax: 1-914-301-5734
Email: sales@vxintimate.com
Web: www.vxintimate.com

Resale Number:
You must have a valid resale number, or appropriate business license to conduct business with Vx Intimate. Please fax us a copy of your resale or business license for our records.

Pricing:
Prices are subject to change without notice.

Intellectual Property:
Reseller acknowledges that the name “Vx Intimate,” all text and graphics on Vx Intimate web pages, and all photographs of Vx Intimate modeled lingerie are the exclusive intellectual property of Vx Intimate.  Permission is granted to Resellers to use Vx Intimate photographs, graphics and text solely in connection with the retailing of Vx Intimate products and only when there is clear attribution to Vx Intimate.  Vx Intimate intellectual property shall not be used to promote other brands of lingerie or other products.  Reseller agrees that it shall not use any confusingly similar trademarks or trade names as “Vx Intimate.”

Web Images Authorization:
Please contact us for use authorization, and DVD of images to use on your website. Our images can only be used when authorization is given. The use of our images in your own catalogue or in media advertising must be as a selling tool in conjunction with offering the style pictured for sale. We do not permit use of our images to promote other business or adult sites. Images are to be used for the purpose of selling our merchandise only.

Minimum Order:
Initial orders must exceed $150.00.
All orders less than $50.00 will be subject to a $5.00 service charge.

Payments:
Initial orders will be shipped only by credit card or wire transfer funds in advance. We accept Visa, MasterCard, and American Express.
 
Shipping:
Shipping is by UPS ground or USPS service, all orders are shipped F.O.B. Connecticut. We will only ship orders by priority mail or express delivery upon request or international orders. Changes or cancellations to orders after they are packed and ready to ship will result in a 20% restocking fee. Minimum shipping and handling charge is $8.50.  Shipping and handling charges are non-refundable.

Returned Checks and Shipments:
There is a $20.00 service charge for all returned checks. All bounce backs will be given a 10 day grace period from the time the order is received in our warehouse. If we get no response within 10 days, you will incur a 20% restocking fee plus freight charges. This charge will be added to your new order. If we receive more than 3 bounce backs within a 6-month period your account will be put on a pre-paid basis. All refused shipments will result in a 20% restocking fee, and all future orders will he held until payment is made.

Claims, Returns, Authorization, Inquiries, and Shipping Errors:

Any discrepancy in quantities shipped damaged, or incorrect merchandise must be reported within 5 days upon receipt of goods. All returns must be reported within 10 days of receipt of your order, and require a Return Authorization Number from us. Returns will not be accepted for in-store damages, or for garments, which have been worn.

Due to the nature of our business, any returns for a full credit (less shipping and handling) will also be subject to a 15% restocking fee.
Returns will be repaired or replaced. Write clearly the RA# on the outside of the box, or the box will be refused at the Receiving Warehouse. We will exchange returned merchandise or issue a Credit Memo for the dollar amount within 30 days. WE DO NOT GIVE CASH OR CREDIT CARD REFUNDS.
 
Backorders:
We automatically backorder any item not shipped complete on your order unless you advise us to cancel a backorder item(s). Separate shipping charges will be billed with each shipment. 

Promotional, clearance and sale items:

All sales are final, NO RETURN, NO EXCHANGE